by Jm5 Investigator
Investigator

Upgraded phone yesterday and now showing as no service. Account says unregister

 
1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Upgraded phone yesterday and now showing as no service. Account says unregi

Did they give you a new or replacement SIM card? Can you test the one you have in another phone to confirm if the device or SIM card is faulty?

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: Upgraded phone yesterday and now showing as no service. Account says unregi

Hello @Jm5 how did you upgrade? Online over the phone or in store?

by Jm5 Investigator
Investigator

Re: Upgraded phone yesterday and now showing as no service. Account says unregi

In store at carphone

by Ace Contributor
Ace Contributor
Solution

Re: Upgraded phone yesterday and now showing as no service. Account says unregi

Did they give you a new or replacement SIM card? Can you test the one you have in another phone to confirm if the device or SIM card is faulty?

by Jm5 Investigator
Investigator

Re: Upgraded phone yesterday and now showing as no service. Account says unregi

All sorted now they did give me a new sim but forgot to tell us to put it in today. Thanks everyone

by Ace Contributor
Ace Contributor

Re: Upgraded phone yesterday and now showing as no service. Account says unregi

You are welcome. I am glad to hear you are back up and running.

 

🙂

by
EE Community Support Team

Re: Upgraded phone yesterday and now showing as no service. Account says unregi

Hello there @Jm5

 

Thanks for coming to the community.

 

I can see your all sorted now, which is great news 🙂

 

Have a lovely Sunday!

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