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by Allipally
Explorer

Upgraded, new sim old number but phone not working no calls in or out no texts

I upgraded my phone 2 days ago. New sim but same number. Now I cannot send or receive txts. I cannot make or receive calls.

3 REPLIES 3
by Grand Master
Grand Master

Re: Upgraded, new sim old number but phone not working no calls in or out no tex

@Allipally   Have you tried restarting the device?  Did your number migrated to the new sim ? 

by Allipally
Explorer

Re: Upgraded, new sim old number but phone not working no calls in or out no tex

I did it with staff in a local EE shop, they just handed me the phone with the new sim and said "you are set up and ready to go".
As of this morning I can make and receive calls but don't receive texts and cannot send them.
by
EE Community Support Team

Re: Upgraded, new sim old number but phone not working no calls in or out no tex

Good Afternoon @Allipally.

 

Thanks for coming to the community. 

 

I would recommend trying the activating a new SIM process.

 

If this still does not work I would recommend getting in touch with our technical care team. You can call us on 0800 079 8586 from any handset.

 

Katie 🙂

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