by Jojo00
Explorer

Upgrade

I just transferred from sim only to a phone plan online, does EE know it’s an upgrade not a new plan?

3 REPLIES 3
by
EE Community Support Team

Re: Upgrade

Hi there @Jojo00

 

Welcome to the community.

 

Did you select upgrade when you placed your order?

 

Have you received an email confirmation for the upgrade?

 

Speak soon.

 

Leanne.

 

 

 

 

by Jojo00
Explorer

Re: Upgrade

I believe that I did select upgrade and yes I have received a confirmation of my order but how do I check it’s a confirmation for an upgrade 

by
EE Community Support Team

Re: Upgrade

Hi @Jojo00

 

Thanks for the quick reply.

 

If the email does not state an upgrade for your number, give us a quick call on 150, we will be able to check this for you 🙂

 

Thanks 🙂

 

Leanne.

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