by Jojo00
Explorer

Upgrade

I just transferred from sim only to a phone plan online, does EE know it’s an upgrade not a new plan?

3 REPLIES 3
by
EE Community Support Team

Re: Upgrade

Hi there @Jojo00

 

Welcome to the community.

 

Did you select upgrade when you placed your order?

 

Have you received an email confirmation for the upgrade?

 

Speak soon.

 

Leanne.

 

 

 

 

Highlighted
by Jojo00
Explorer

Re: Upgrade

I believe that I did select upgrade and yes I have received a confirmation of my order but how do I check it’s a confirmation for an upgrade 

by
EE Community Support Team

Re: Upgrade

Hi @Jojo00

 

Thanks for the quick reply.

 

If the email does not state an upgrade for your number, give us a quick call on 150, we will be able to check this for you 🙂

 

Thanks 🙂

 

Leanne.

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