Highlighted
by Investigator
Investigator

Upgrade rip off

I am due my upgrade today, when i go to select a Iphone XS as a new line the total cost comes to £2032 over the 24 months.

 

I have been with EE for around 6 years now and have 4 lines, when i went to upgrdae the main line for the exact saem phone as aboev on a upgrade they want £2572 over the 24 months. 

 

This is nothing short of scandalous, i get ripped off over £500 for the priveledge of being a loyal customer for 6 years with multiple lines, at least **bleep** Turpin wore a mask 

11 REPLIES 11
Highlighted
by Investigator
Investigator

Re: Upgrade rip off

Why do you bleep a perfectly correct name, Richard Turpin doesnt have the same ring to it, anyways still ripping me off...

Highlighted
by Profile closed
Not applicable

Re: Upgrade rip off

@gibsonk1980 Buy it direct from Apple then and get a SIM only plan from EE.  That is by far the chepaest most cost effective way.

 

Either pay the full upfront cost (Apple are also currently running a promotional 0% interest finance deal) or buy using the Apple iPhone annual upgrade program (details can be found here.)

 

I've not purchased a handset directly from EE for many years now!

Highlighted
by Profile closed
Not applicable

Re: Upgrade rip off

Loyalty means nothing these days.  You are nothing more than an account number to these companies!

 

On the Apple annual upgrade program a fully unlocked iPhone XS will cost you £56.45 a month with a £69 up-front payment (that also includes AppleCare+), which you wouldn't get buying from EE.

 

It's a 20 month interest free payment program, however, you can upgrade to a new iPhone after month 11 and start the 20 month payment plan again if you wanted to.

 

You just get a SIM only plan from any of the mobile networks.

Highlighted
by Ace Contributor
Ace Contributor

Re: Upgrade rip off

@Profile closed My other network offered me a 15% discount and an extra 100GB data a month, so there's some loyalty about!

Highlighted
by
EE Community Support Team

Re: Upgrade rip off

Hi @gibsonk 

 

Have you had a chat with our upgrades team?

 

I'm sure they'll offer the best available deal for your needs.


Chris

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by Profile closed
Not applicable

Re: Upgrade rip off


@chistery wrote:

@Profile closed My other network offered me a 15% discount and an extra 100GB data a month, so there's some loyalty about!


No, that's just competition. Anyway, tell EE what that competitor offered you and they might match or near match it. Remember that EE 4g is better than other 4g networks by the way.

 

Apart from all of that I'd go for a non Apple phone. Apple have for so long been the real rip off merchants. 

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by
Explorer

Re: Upgrade rip off

Hi there. I know the feeling. I was with orange before the changeover to ee. And it's gone downhill drastically. I used to be on a contract that got reviewed to make sure I was not paying too much or too less on the current plan I had in place. Now all they are bothered about is taking your money for anything they can. They told me my average data usage is 7.9gb a month, and I'm paying for 60 because they couldnt tell me at the time "well sir, I can give you a great deal today, you dont need 60gb and that huge monthly bill heres a much better option for you......."Outrageous. And also for that privilege of 60gb and s10 plus it costs me £78 per month! Un effing believable. I wont be staying with ee once my contract has ended. Iv lost the trust that they sell you as a valued customer blah blah blah and all that textbook speech they are trained to tell you. I'm paying as much for a phone as my bloody car on finance! 

Highlighted
by Grand Master
Grand Master

Re: Upgrade rip off

@Jaysr1  Just because you got offered that contract/device it doesn’t mean you have to accept it.  

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: Upgrade rip off

The S10+ is near £1k phone this needs paying for so does the allowances. So thatll be why the monthly fee is what it is.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below
Highlighted
by
Explorer

Re: Upgrade rip off

You can get the same deal for £49 per month. With more data.  Did my research before arguing my case Sent from my Samsung Galaxy smartphone.
Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: Upgrade rip off

Then go for that?


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
If I have helped please click the THUMB/SOLUTION buttons below

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