by Jaym1974
New Member

Upgrade question

If I upgrade online, do I have a 14day cooling off period?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Upgrade question

@Jaym1974 : Yes, 14 days from delivery.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Upgrade question

@Jaym1974 : Yes, 14 days from delivery.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Upgrade question

Hi @Jaym1974.

 

Welcome to the community.

 

As @XRaySpeX has mentioned, you get a 14 day cooling off period from the day of delivery.

 

Have a look at our How Can I Return A Device Bought Within The Last 14 Days help page.

 

Jon

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