by Profile closed
Not applicable

Upgrade info no longer showing

Hello.

 

My EE app doesn't have the Upgrade section anymore.

 

Also when i log into my EE account on my laptop. When i click Upgrade it says "Sorry, you can't upgrade this device just yet" It should show a time line for each of my lines. Is this a known issue please.

 

I did pre-order S10+ using my Anytime Upgrade option on 21st Feb but i cancelled it and went for the iPhone XS Max instead as i was going to wait until the 5G S10 came out.I received the iPhone upgradae 1st March so shouldn't i be able to see the countdown to 14 days when i can upgrade again?

Thanks

3 REPLIES 3
by
EE Community Support Team

Re: Upgrade info no longer showing

Hi @Profile closed.

 

If you've recently upgraded but then cancelled, your MyEE Account may take some time to update.

 

Do you have more than one line with EE?

 

Jon

by Profile closed
Not applicable

Re: Upgrade info no longer showing

Hi

 

Yes i have 12m SIMO.  Even in my account for this particular line it used to show me my early upgrade date and my standard upgrade but it no longer does.

by
EE Community Support Team

Re: Upgrade info no longer showing

Hi @Profile closed

 

The My EE app should still show you the early upgrade and standard upgrade dates.

 

I recommend speaking to our Tech Gurus to find out what's happening.

 

Let us know how you get on.

 

Chris

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