05-03-2019 09:28 AM
My EE app doesn't have the Upgrade section anymore.
Also when i log into my EE account on my laptop. When i click Upgrade it says "Sorry, you can't upgrade this device just yet" It should show a time line for each of my lines. Is this a known issue please.
I did pre-order S10+ using my Anytime Upgrade option on 21st Feb but i cancelled it and went for the iPhone XS Max instead as i was going to wait until the 5G S10 came out.I received the iPhone upgradae 1st March so shouldn't i be able to see the countdown to 14 days when i can upgrade again?
05-03-2019 07:25 PM
Yes i have 12m SIMO. Even in my account for this particular line it used to show me my early upgrade date and my standard upgrade but it no longer does.
06-03-2019 08:02 AM
Hi @Profile closed
The My EE app should still show you the early upgrade and standard upgrade dates.
I recommend speaking to our Tech Gurus to find out what's happening.
Let us know how you get on.