14-11-2018 08:29 PM
Hello, I was due to upgrade today. I have been researching which plan I wanted to take for the past month.
i am on £28pm at the mo.
i wanted to upgrade to the £73pm with £40 upfront for the 256GB iPhone XS Max with 100GB data .
”Amazing coincidence today! The price of that £73 plan went up to £93 on the exact day I was due to upgrade.
This is crazy unfair. I even chatted to an agent a month ago about this plan.
bad form EE
14-11-2018 08:57 PM
Hi I would speak to the retentions team to see if they can offer that deal dial 150 and select the option to leave that should get you through to them.
14-11-2018 09:01 PM
@Bunton. Prices do change and just because it happen on your upgrade date was just unfortunate. It could of easily of been tomorrow or last week. It’s not because your due an upgrade today as this will be the same price for anyone else upgrading today, tomorrow or next week.