27-02-2017 11:09 AM
MyEE was showing I was due an upgrade 20th Feb, but since then I cannot see anywhere inside MyEE where I can select the option and make choices. I've had it confirmed over two online chats that I am eligable for a free upgrade, but each of the links they sent, just take me into the shop area, which then pushes me back into MyEE, where there is nothing to click on to select an upgrade route. I can see some people have posted similar posts, but that seems to be more around waiting for the 45 day period before contract expiry date where cheaper plans are offered. I'm quite happy with what I'm on, just want to upgrade my phone ... so any help appreciated.
Solved! See the answer below or view the solution in context.
27-02-2017 01:13 PM
If you just want a phone you can upgrade this over 150 with CS. The online upgrade system is not that great.
27-02-2017 01:31 PM
Thanks for joining the Community!
When you upgrade through My EE it will take you to the shop.
Once in the shop does it not allow you to select a phone?
If you're wanting to keep your current plan you'll need to speak to customer services as @Northerner advised. They'll be able to look at what offers are available for you!
Thanks - Karen.
27-02-2017 02:06 PM - edited 27-02-2017 02:18 PM
Thanks @Karen_C ... when I log into MyEE, I see "Plan and addons", which does say inside it "You also get a free upgrade 90 days before your min contract term ends." Contract ends 20 May 2017. I don't see any links anywhere to click on to initate the upgrade and choose a phone. If I select Phone Upgrades inside the shop, it then pushes me back into MyEE. Just seems to be missing the required link.
27-02-2017 02:28 PM
I've noticed that when being logged into MyEE, if I select Shop, it then shows Login/register top right corner, so seems to not be taking my login details across into the shop, so that would explain things maybe. Something not quite right with the website here and I really want to look at the options available to me, rather than hear them over the phone.