by Robert-Greener
Explorer

Unable to make calls to U.K. From Spain

I'm an EE personal pay monthly customer and I'm currently on holiday in Spain. I purchased the £4 per day Euro add on and I'm able to send texts and use data but have been unable to make calls to the UK.

 

please advise?

3 REPLIES 3
by Grand Master
Grand Master

Re: Unable to make calls to U.K. From Spain

Hi, 

 

Did you txt ROAMING to 150 to check roaming was activated on your account before you left? If not then you will need to contact EE CS. You can use live chat after 8am UK time via EE contact up page here.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Robert-Greener
Explorer

Re: Unable to make calls to U.K. From Spain

Yes did this a couple of weeks before leaving hence why the euro pass was setup and I e checked my account and the add on has been activated. I've had no problem texting or using data but can't even ring customer services from my phone.

by
EE Community Support Team

Re: Unable to make calls to U.K. From Spain

Hello @Robert-Greener

 

Thanks for coming back to us.

 

Have you been able to use the live chat on the link above?

 

This will need looked into by our customer service team.

 

Thanks, Leanne 🙂

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