by Boop
New Member

Unable to complete registration as old device is broken. Just want to upgrade.

Have never registered device as pay monthly unlimited just works so registration has not been necessary. Only years later has my phone broke so now cannot add a device because when I enter the number, when prompted, EE just sent a confirmation text to my dead phone.

I have an account, can't they email it instead? Any ideas anyone?

2 REPLIES 2
by Grand Master
Grand Master

Re: Unable to complete registration as old device is broken. Just want to upgrad

@Boop   Why not to call customer services or go to a store if your having issues because your device is broke.  Remember it’s not EEs fault you have a broke phone so EE are sending the message to the device as that’s how they do it.  If only everything in life would change to suit us when we needed it to change. 

by
EE Community Support Team

Re: Unable to complete registration as old device is broken. Just want to upgrad

Good Morning @Boop

 

It's great to hear your looking to upgrade with us :).

 

If you are unable to process this online, please get in touch with our mobile care team who will be happy to help. 

 

Katie 

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