by kat7
Visitor

Trying to recycle my ee ourchased lg g5 handset, on entering imei states invalid

in 2016 I upgraded my EE phone to LG G5, have just upgraded now an dwould like to recycle my handset. however when I enter the imei number from the phone (found by typing *#06# ). It says IMEI does not match this handset. Any ideas how this could happen and how do I sort it out?

1 REPLY 1
by
EE Community Team

Re: Trying to recycle my ee ourchased lg g5 handset, on entering imei states inv

Hi @kat7,

 

Welcome to the community 🙂

 

Have you had your handset replaced or repaired during your contract term? This may have altered the IMEI number.

 

When you upgraded back in 2016, did you do this via the EE website or over the phone? or was it in a store?

 

Alex

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.