29-12-2017 08:46 AM
Hi community, I wonder if you can help me with a pickle I've gotten myself into.
I purchased a £15 EE voucher to top up my phone, forgetting that a few days prior I switched to a contract where I'd be debited.
I still have the voucher on me and says its still valid for 6 months after purchasing. I've had it for 11 days. Is it possible to get a refund for the store where I purchased it? Getting £15 in cash would really help me out.
Thanks in advance. I hope for the best
29-12-2017 08:52 AM
@amorok Your going to have to call customer services about this and they should be able to put the £15 on your contract account which will be used to part pay your next bill. The store that you got this from can not give you a refund.
29-12-2017 08:53 AM
Unless the store will reimburse it then no you are stuck with it.
29-12-2017 10:59 AM