by Colstalex Established Contributor
Established Contributor

Switching info

I have an account with three numbers in it so cannot text ”INFO” to 85075.

 

When I log into my account and go to the switching section to get the information it will only display this for my Apple watch number, I cannot get the info for the actual phone numbers, no problem with getting PAC codes but no way to select a number for INFO.

7 REPLIES 7
by Grand Master
Grand Master

Re: Switching info

Why can't you text INFO from the number you want info on? 

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by Colstalex Established Contributor
Established Contributor

Re: Switching info

This is what comes back, I have cropped the fist line as it contains my number

 

3BD81022-3E14-4C1A-99FD-C2B07C478184.jpeg

 

by
EE Community Support Team

Re: Switching info

Hi @Colstalex,

 

Welcome to the EE Community. 🙂

 

Our Customer Care Team will be happy to get this information for you if you get in touch.

 

Thanks

 

James

Highlighted
by Colstalex Established Contributor
Established Contributor

Re: Switching info

I was trying to avoid talking to them so I didn’t get the hard sell to stay. Ofcom rules say I should be able to get this online so you appear to be breaching them currently.

by
EE Community Support Team

Re: Switching info

Hi @Colstalex,

 

Have you tried changing which device you are viewing in My EE before you go to the switching section in My EE?

 

Thanks

 

James

by Colstalex Established Contributor
Established Contributor

Re: Switching info

Yep tried everything

by
EE Community Support Team

Re: Switching info

Thanks for confirming that @Colstalex

 

If you visit our get in touch page you'll be able to chat with Customer Care online.

 

They'll be able to get you the information you need and look into why you have been unable to request this via your online account.

 

James

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