by Hughes6235 Investigator
Investigator

Swap phone

i have taken delivery of samsung s8 in my new contract and had a little use of it and i hate it can i swap for a different handset? Was purchase online from ee

2 REPLIES 2
by Profile closed
Not applicable

Re: Swap phone

If you are still within your inital 14 day cooling off period, then yes, ring EE and arrange for it to be returned.

 

If you have had the handset for more than 14 days now though sorry you are stuck with it now unfortunately.

by
EE Community Support Team

Re: Swap phone

Hi @Hughes6235,

 

Welcome back to the community.

 

@Profile closed is absolutely correct, as long as you are have had it less than 14 days you can return the phone.

 

For more details, please take a look at this help article.

 

Thanks

 

James

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