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Sim only upgrade

I am currently about half way through a 12 month sim only deal. My app says I'm eligible for an upgrade. So I rang we up to change to a better one I've seen online. The adviser says I can only upgrade to get a new phone but the EE website clearly says if I've been in sim only more than 6 months then I can. As anyone come across this issue and get it resolved. Thanks. 

1 SOLUTION

Accepted Solutions
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Ace Contributor
Solution
Accepted by Lee_H (EE Community Support Team)
a week ago

Re: Sim only upgrade

@Craigofkirkby The advisor is correct you can only upgrade early to a handset plan 

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1 REPLY
by
Ace Contributor
Solution
Accepted by Lee_H (EE Community Support Team)
a week ago

Re: Sim only upgrade

@Craigofkirkby The advisor is correct you can only upgrade early to a handset plan 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
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