21-07-2017 09:48 AM
I've recently done an online 12month sim only upgrade on MyEE to the 30GB EEMax unlimited calls and text plan for £25 but it's still showing £41.99 on "Your Plan" details, will it adjust as it's an upgrade promo?
I have the order confirmation email stating the upgrade tariff cost to be £25.00 monthly.
Does anyone know if this is the normal process for an EE sim only to EE sim only upgrade?
21-07-2017 11:07 AM
The discount will show on your bill. EE don't show many discounts until you are billed, especially promotions.
23-07-2017 10:38 AM
Thank you! an update for all that are interested!
Recieved my bill today and the plan was showing as full price so called 150 and spoke to Dan, he asked me to email him a copy of the order, after seeing it he then reassured me that from next moth the discount will apply! lets hope so! as my 14 day cooling off period would of expired!!
30-08-2017 02:59 PM
Further Update, Just to let all those who are going through the same experience as i did on my sim upgrade, I finally on my bill today (month 2 since upgrade) had loyalty credits totalling £17 that brings the tariff down to £25 which is what was quoted. The only thing is I have paid full the price for the tariff on month one of upgrading, even though I was told I would get a credit of £17 for this in the next bill with the loyalty discount.