by steveo82
Visitor

S10+ preorder plan messed up

Hello all, i preordered the S10+ over the phone with a great Chap that sorted me out with a plan and discounts. I was quoted £50 in total for 60gb and unlimited txt and calls. Thought thats great i will take it. I recieved a txt today saying i could look at my plan on the app, opened it up and found a plan set at £73 for 100gb .......... not happy to say the least.

 

Phoned them up and after talking to a member of staff she told me that notes had been put on the account for discounts to be put on after the Phone had been recieved on the 8th. Is this normal pratice or am i going to be screwed in to a contract i didnt agree to for 2 years.

1 REPLY 1
by Grand Master
Grand Master

Re: S10+ preorder plan messed up

Hi @steveo82

 

Yes discounts would be applied to your first bill, but won't show on your account until after billing. 

 

The question I would have us why they discounted your data!?!? That just makes no sense.




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