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27-11-2018 02:14 PM
25-11-2018 04:11 AM
27-11-2018 04:29 PM
Good Evening @rodders41.
Welcome to the community.
Was this a new order or an upgrade?
What does the number begin with that was provided to you?
Speak soon, Katie 🙂
27-11-2018 05:00 PM
Thanks for confirming this @rodders41.
Have you tried tracking your order with both numbers using the online tracker?
Does this show 2 separate orders?
Katie 🙂
27-11-2018 05:02 PM
27-11-2018 05:14 PM
Thank you for checking @rodders41.
I would always recommend using the order number provided on your confirmation email.
Please keep an eye on your order and if nothing changes give us a call so we can look at this further.
Katie 🙂
27-11-2018 05:23 PM