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Recieved email confirmation and different order number from what i was given

rodders41
Investigator
Investigator
 
6 REPLIES 6
Hi Katie thank you
The number i was given started with 02 the one in the email was nothing similar at all and it was a new order
Cheers Roddy


Sent from Samsung Mobile on O2
Katie_B
EE Community Support Team

Good Evening @rodders41.

 

Welcome to the community. 

 

Was this a new order or an upgrade?

 

What does the number begin with that was provided to you?

 

Speak soon, Katie 🙂

Katie_B
EE Community Support Team

Thanks for confirming this @rodders41

 

Have you tried tracking your order with both numbers using the online tracker

 

Does this show 2 separate orders?

 

Katie 🙂

Tried the one i was given over the phone and just came back couldn't be tracked the other one is awaiting confirmation

Sent from Samsung Mobile on O2
Katie_B
EE Community Support Team

Thank you for checking @rodders41.

 

I would always recommend using the order number provided on your confirmation email. 

 

Please keep an eye on your order and if nothing changes give us a call so we can look at this further. 

 

Katie 🙂

Hi Katie
Thank you i'll keep an eye on it
Cheers for now
Roddy

Sent from Samsung Mobile on O2