by JesusFM
Visitor

Re: Upgrade order problem

Hi There,

 

I just upgraded my pay monthly EE. I have done it with Carphone online. Went to collect my terminal and I asked re upgrade (to be sure it was) and told Yes it was an upgrade.

 

Surprise: is not an upgrade, they have done a new EE pay monthly contract so now I have 2 sim cards, 2 different mobile numbers and 2 different contracts with EE.

 

I just want to have my upgrade sorted as 1 single contract as upgrade keeping my old mobile number.

 

What can I do? Do I have to go to their shop to sort it out or can EE help me to sort it out instead.

 

Thanks,

                     Jesus

1 REPLY 1
by Grand Master
Grand Master

Re: Upgrade order problem

Hi @JesusFM

 

You will need to sort this out with CPW direct. They should have just upgraded your line, if that's what you wanted. 

 

Thanks




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