by JesusFM

Re: Upgrade order problem

Hi There,


I just upgraded my pay monthly EE. I have done it with Carphone online. Went to collect my terminal and I asked re upgrade (to be sure it was) and told Yes it was an upgrade.


Surprise: is not an upgrade, they have done a new EE pay monthly contract so now I have 2 sim cards, 2 different mobile numbers and 2 different contracts with EE.


I just want to have my upgrade sorted as 1 single contract as upgrade keeping my old mobile number.


What can I do? Do I have to go to their shop to sort it out or can EE help me to sort it out instead.




by Grand Master
Grand Master

Re: Upgrade order problem

Hi @JesusFM


You will need to sort this out with CPW direct. They should have just upgraded your line, if that's what you wanted. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.