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27-07-2018 09:30 PM
Hi,
I have had exactly the same tonight. 10 payments to MSFT store on my sons number. Nobody in the family has a Microsoft account or any Microsoft software/hardware and I was told by EE to talk to Microsoft because it is a 3rd party that has taken the payment.
Microsoft have no recoed of my son's number or what the payments are and said they cannot do anything.
EE won't help chase this as they say they don't have the information. They have put me in contact with the PSAuthority.
EE don't seem to care that their service and customers are obviously being scammed. I'm sure they are happy as they have £147 of my money in the meantime.
27-07-2018 09:41 PM
27-07-2018 09:43 PM
Is that with the PSAuthority? There is obviously an issue here that EE need to resolve or at least be seen to be acting on their customers behalf.
27-07-2018 10:20 PM
I have just been in touch with a contact at the BBC Watchdog programme and will also be exploring other media routes. I work in the technology industry and will be exploring several routes to get this resolved especially if there is an issue with personal data being misused. I hope EE will acknowledge this is an issue which needs to be addressed.
28-07-2018 01:07 AM
28-07-2018 09:56 AM - edited 28-07-2018 09:56 AM
Hi @AndrewHolden,
Welcome to the EE Community.
Have Microsoft searched for purchases under your son's Microsoft ID if he has one?
He'll have one if he has an XBOX gamer tag for example.
Thanks
James
28-07-2018 10:50 AM
28-07-2018 10:57 AM
12-08-2018 06:49 PM
Yes - I have had the same last month £139 taken to MSFT. EE said I had to call Microsoft. I did and Microsoft said that they had no record of my son's number or the transactions and couldn't help - they said to speak tpo EE (I am on a shared account with him). I/he does not have an XBOX or gaming PC. I/he has not made any purchases to our mobile account.
EE put me in contact with PSAuthority (who EE apparentyly pay to take car eof these sorts of fraudulent charges). Theuy said they couldn't help because MIcrosdoft said they had no record. PSAuthority said to call ACtionFraud which I did - but they said all they do is log these cases - they don't get you a refund.
As it stands EE have my money - cliam they can't do anything but and seem totally unbothered about acting on their customers behalf.
It seems that more and more people are having this issue with EE. I have cancelled my DIrect Debit to them until they sort this. They aren't having a single penny more of my money!
I think EE have had a serious data breach!
13-08-2018 08:51 AM
The MSFT code on your EE bill refers to the Microsoft app store.
As the service provider (Microsoft) have been unable to give you any information about what the charges are for, you have been correctly been referred to the Phone-paid services authority (PSA), who regulate charge to mobile services.
I recommend speaking to them again about your options.
Chris