by Troy_1998_ Investigator
Investigator

Question about MTV Trax Sim data?

Hi,

So ive had the mtv trax sim scince october i think now and i been getting the 2gb data plus the extra 5gb data with the plan as i should. I also get the extra 0.5gb for topping up 3 months but im half way through this month and i ran out of data all ready so i go on to check my ee and i have only been given the 2gb data.

I dont understand whats happened, i need to get it fixed as soon as possible, how can i contact ee? 

Thanks in advance, 

Troy 

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Question about MTV Trax Sim data?

You will need to ring EE 150 from your mobile.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Employee

Re: Question about MTV Trax Sim data?

Hi and welcome to the Community @Troy_1998_

 

So I can try and assist, what reply to do you get when you text AL to 150?

 

Please do bear in mind that the offer is only valid for 6months for purchase, you may need to speak to customer services to see if this has expired on your account.

 

Many thanks,

 

Lee

by Troy_1998_ Investigator
Investigator

Re: Question about MTV Trax Sim data?

Hi,

Thanks for reply, i think that might be the problem then because i think i had it over 6 months now, didnt realise it was only for six months.

 

by
EE Employee

Re: Question about MTV Trax Sim data?

Hi @Troy_1998_

 

I agree it was a very good offer, the terms and conditions can be found over on the MTV Trax Page.

 

Many thanks,

 

Lee

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