by George306 Investigator
Investigator

Price plan query

In December I wanted to go from pay as you go to a contract as I could only use wi fi. I was spending about £7 a month so when the store assistant explained the plan and it would be £10 a month and not the £14 pound as advertised that sounded good for me. 

I would receive the credit which was on my phone so my first bill came in at £12.

My February bill was £14 and there is an increase coming up soon as well. I have looked at the contract and it says £14. I did not look at this at the time as I thought I had no need to.

I am angry,  disappointed, and feel I have been deceived and miss sold this product.

Look forward to your reply.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Price plan query

Hi @George306

 

Thanks for coming back and letting us know.

 

Glad this is all sorted for you 🙂

 

Have a lovely evening.

 

Leanne.

5 REPLIES 5
Highlighted
by
EE Community Support Team

Re: Price plan query

Hello there @George306

 

I'm sorry to hear there has been some confusion about your price plan.

 

Have you been back to the store, so this can be looked into for you?

 

Hope to hear back from you soon.

 

Leanne.

 

 

by George306 Investigator
Investigator

Re: Price plan query

I have not been back to the shop. My wife said it is my word against theirs and I can see that. I could go back to the shop tomorrow if you think that is my first step to resolving this issue.

Thanks

George 306

 

by
EE Community Support Team

Re: Price plan query

Good Morning @George306

 

I recommend following the advice provided by @Leanne_T

 

Please be sure to let us know the outcome after you have visited the store, 

 

Katie 🙂

by George306 Investigator
Investigator

Re: Price plan query

I have been to the shop and issue with billing arose because the shop could not apply the discount at time of purchase. I think they are aware of this problem and filled out a form online and said it should now be resolved. Pleased to say soon afterwards i received an email to say I will receive a refund for the overpayment and the issue has been resolved.

Thank you 

George 306

 

by
EE Community Support Team
Solution

Re: Price plan query

Hi @George306

 

Thanks for coming back and letting us know.

 

Glad this is all sorted for you 🙂

 

Have a lovely evening.

 

Leanne.

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