Highlighted
by
Explorer

Price plan increase!

Just been informed that the annual price increase on my plan is due. Allegedly part of the reason for this increase is to improve the service we get. So, how is it that I lose phone signal in certain areas around my property? According to the 'coverage checker' I should get minimum of 4 bars, and yet wherever I go on my property I only get 1 bar or no bars, my wife has the same phone and suffers exactly the same issue. We have solar panels on our roof and the sim card that was used to send info back to the solar company was an EE sim card, this was changed by the solar company because it kept losing the EE phone signal. So what is it we're paying an increase for?

5 REPLIES 5
Highlighted
by Established Contributor
Established Contributor

Re: Price plan increase!

the price increase is RPI it was in the terms and conditions. 2.2% this year.

 

 

call customer service on the number below and ask to run a diagnostic test on your device

 

 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.
EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

UNLOCK A DEVICE
https://myaccount.ee.co.uk/app/device-unlock

COVERAGE CHECKER
https://coverage.ee.co.uk/coverage/ee

FIND YOUR LOCAL STORE
https://ee.co.uk/store-finder

UNHAPPY AND WANT TO MAKE A COMPLAINT
https://ee.co.uk/help/help-new/make-a-complaint

MY EE APP ANDROID
https://play.google.com/store/apps/details?id=uk.co.ee.myee&hl=en_GB

MY EE APP APPLE
https://apps.apple.com/gb/app/my-ee/id567457151

https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/nuisance-calls-and-m...

If you found my reply helpful please hit the like button 🙂

Highlighted
by Grand Master
Grand Master

Re: Price plan increase!

Have you checked the Network Status Checker there & logged the problem?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Grand Master
Grand Master

Re: Price plan increase!

Hi @TheBunster 

 

The coverage checked is just a guide to service, not a guarantee.

 

RETAIL PRICE INDEX

RPI PRICE CALCULATOR 2020

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by
Explorer

Re: Price plan increase!

This is a long standing issue. I've stated that even the solar company swapped the EE sim in their equipment for an O2 sim because the EE signal dropped out every day. It's nothing to do with our phones, it's most definitely the signal from the EE mast, wherever it may be in correlation to our property.

Highlighted
by
EE Community Support Team

Re: Price plan increase!

Hi @TheBunster,

 

Welcome to the EE Community. 🙂

 

Have you logged the issue with the Network Status Checker?

 

Are you using WiFi Calling at home?

 

Thanks

 

James

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