28-09-2018 01:26 PM
I'm a former customer on a Pay Monthly account. I ported out (to 3) at the end of July which appears to have gone smoothly - the new 3 sim makes and receives calls with the ported number.
However my original EE sim is still partially active. It can make calls and send texts, although it doesn't use data (and it connects to the 3G network as opposed to 4G). If I dial another number from the old SIM the caller ID reports the number which has now been ported out.
I have received (and paid) my final bill. I visited my local EE shop today and the person I spoke to could not explain why the sim was still active, as when he checked my closed account everything seemed to be in order.
Is there anything else I need to do or should I be phoning technical support ?
28-09-2018 01:36 PM
Check your bank a/c that you are not still paying EE for it & that the contract has really been cancelled.
28-09-2018 01:42 PM
That seems OK - the last payment was middle of August (expected) for my final bill which came to just over £4 so definitely not the full contact amount. Nothing in September.
28-09-2018 03:13 PM
Not as far as I'm aware. Calls from landlines and other mobiles seem to arrive OK (I've know its worked from a Virgin Media landland, an EE PAYG sim, O2 SIM as well as various automated services (shops, dentist etc). If anything hasn't arrived I'm not aware of it.
If I send a balance request to 150 (from the old sim) I get a reply on the new (3) sim saying "Sorry we were unable to process your request, this service is only available to EE customers...".
It seems most of the systems know I'm not a customer - but somehow the SIM is still active.
01-10-2018 11:19 AM
A quick update on this. I spoke to EE tech support who informed me it was a porting issue and I have a split service. He advised me to contact 3 technical support and get them to request all the files required for a number port as they had not done so intitally.
I've just contacted 3 who have escalated the issue to the relevent team. Hopefully it will be progressed within 2 days.
Thanks for your help Leanne.
10-10-2018 10:08 AM
Hi again @Leanne_T
A quick update - 3 got back to me last Wednesday (via text) saying they had resolved the issue, however I'm still active on the EE side.
Would it be possible for you to speak to the technical guys again and see if anything is moving in the right direction.