by RLenik
New Member

Port phone number keep contract

Hi,

 

I have a personal phone contract with EE.  My employer has a business EE contract.  My husband has a Vodafone contract.

 

I currently have two phones (one personal and one work) but want to have just one.  

 

I still have until April 2018 left on my personal contract but my husband wants to use it.

 

Can I transfer my phone number from me personal EE phone to my work phone without cancelling the contract, and then transfer my husband's phone number from his Vodafone contract to my old personal EE phone?

 

Thank you!

 

Rachel

5 REPLIES 5
by
EE Community Support Team

Re: Port phone number keep contract

Hi @RLenik

 

Thanks for posting in community 🙂

 

Are you able to get in touch with customer services to discuss this.

 

Your husband would need to have a look at our How to keep your mobile number help and support pages to show you the process of coming across from another network to EE.

 

I would absolutely advise a call into customer services.

 

Cheers

 

Richard

 

🙂

 

by Brilliant Contributor
Brilliant Contributor

Re: Port phone number keep contract

@Richard_C

 

I am not sure CS would be able to help.

 

As soon as you use the PAC code they contract will cancel and a final bill will be produced. Unless EE has changed hwo this works very recently in like the last few days.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Port phone number keep contract

It hasn't @BrendonH you absolutely are right.

 

Is there any advice you can offer on this please?

 

Cheers

 

Rich

 

🙂

 

 

 

 

by Brilliant Contributor
Brilliant Contributor

Re: Port phone number keep contract

Not much can be done to be honest @Richard_C

 

I can understand wanting to keep the number for the business account but soon as you do that it would cancel the EE contract meaning her partner wouldn't be able to transfer his number over to the EE contract.

 

My only advice is to kee the 1 number (the husbands) and deal with the fact that the EE business account will have a different number to what your used to.

 

It's a pain I know but there is no way round this.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Port phone number keep contract

Thank you @BrendonH

 

You have actually really simplified this and made sense of it.

 

Hope this answers your question @RLenik

 

Cheers

 

Richard

 

🙂

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