by FurstyFerret Contributor
Contributor

Phone return timescale

Do you know roughly how long it takes to process a return under the 14-day cooling off period for buying online? Is the final balance collected via Direct Debit or is a bill sent out?

 

It was signed for at the returns facility on Monday but I've not heard anything since, and the My EE app still shows the new contract.  

 

I wouldn't normally be concerned but I forgot to include anything in the package other than the phone, assuming that the barcode on the silver bag would contain the returns details.

 

Cheers,

 

Dave.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Phone return timescale

It's usually done within 5 days of us receiving it back, @FurstyFerret. 🙂

 

Keep us posted on what happens.


Chris

3 REPLIES 3
by
EE Community Support Team

Re: Phone return timescale

Hi @FurstyFerret

 

Have you received a text yet to confirm that the phone has been received by us?

 

When did you send it back to us?

 

You don't need to add anything to the package, the warehouse team will scan the IMEI, which will be registered to your account.

 

Chris 🙂

by FurstyFerret Contributor
Contributor

Re: Phone return timescale

Hi Chris,

 

Thanks for the information. No text, but it was only signed for on Monday so not been long.

 

I still have 60GB of data to chew through on a tariff that's cheaper than my old one, so they can take as long as they need. 🙂

 

Cheers

 

Dave

by
EE Community Support Team
Solution

Re: Phone return timescale

It's usually done within 5 days of us receiving it back, @FurstyFerret. 🙂

 

Keep us posted on what happens.


Chris

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