by Kellsey12

Pay monthly sim not arrived yet?

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I ordered a pay monthly sim under the name of Kellsey Mcmaster on Saturday afternoon and received an email saying I would be updated on delivery and what was happening with my order as it had been successful. I’ve had no other emails from EE regarding my new pay monthly sim and I can’t call the customer service line, can anyone find out what is happening with my order please ???
by Grand Master
Grand Master

Re: Pay monthly sim not arrived yet?

@Kellsey12  Unfortunately that’s not possible from here as this is a public forum not customer services so there is no account access from here.   You can use a landline to call customer services on 


EE Employee

Re: Pay monthly sim not arrived yet?

Hi @Kellsey12 and welcome to the community.


Please get in touch with our sales team as advised by @Chris_B as they will be able to assist in getting this looked into for you.


Many thanks,



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