by ibeadam Established Contributor
Established Contributor

Pay Monthly to SIM only as Shared Account Leader possibe?

Hi all,

 

I'm finding the FAQ unclear about this.

 

I am currently a pay monthly customer on a 24 month iPhone tarrif which is coming to an end. I am also "leader" as a shared account and my wife is an additional "sharer".

 

If I move to a 12 month SIM only plan, can I still be leader on the shared account?

 

To put it another way, does a SIM only account qualify for being a "leader" or does the main account need to be a "full phone" account?

5 REPLIES 5
by
EE Community Support Team

Re: Pay Monthly to SIM only as Shared Account Leader possibe?

Hi @ibeadam,

 

Welcome back to the EE Community.

 

The leader can't be a SIM plan, it must be a 4GEE phone plan with at least 750MB data.

 

If you get in touch with customer services a member of the team will be happy to take you through your options.

 

Thanks

 

James

by ibeadam Established Contributor
Established Contributor

Re: Pay Monthly to SIM only as Shared Account Leader possibe?

Hi James.

 

I got through to customer service before seeing your reply, and they told me I can change to a SIM only (12 month contract) and still remain leader on a shared account.

 

I was skeptical and this appears to be bourne out by your reply. I'd appreciate though another confirmation as I'm getting conflicting information, just to be 100%!

 

Regards.

by
EE Community Support Team

Re: Pay Monthly to SIM only as Shared Account Leader possibe?

Hi @ibeadam,

 

I've just double checked this for you and you can now have a SIM plan as the leader as long as it's a 12 month plan with unlimited minutes.

 

I'm sorry for any confusion caused.

 

Thanks Smiley Happy

 

James

by ibeadam Established Contributor
Established Contributor

Re: Pay Monthly to SIM only as Shared Account Leader possibe?

No problem at all and thank you for double checking.

by
EE Community Support Team

Re: Pay Monthly to SIM only as Shared Account Leader possibe?

No problem @ibeadam Smiley Happy

 

Have a great evening.

 

James

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