by Cola123
New Member

Ordered wrong tablet online can I change it in store instead?

hi I recently upgraded my tablet online and got the wrong one which is my fault.

I was wondering if anyone knows if I could take this to an shop to change for the right one rather than sending it back through the post. Has only been used once to set up any help would be great thanks 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Ordered wrong tablet online can I change it in store instead?

@Cola123    Sorry but you  cannot take it to a store to exchange it you need to call customer services and tell them that you don't want this device, they will then tell you what to do. Once EE have processed the return device  you can then upgrade again to the device that you actually want as you get a 14 day cooling off period with online and phone sales

1 REPLY 1
by Grand Master
Grand Master
Solution

Re: Ordered wrong tablet online can I change it in store instead?

@Cola123    Sorry but you  cannot take it to a store to exchange it you need to call customer services and tell them that you don't want this device, they will then tell you what to do. Once EE have processed the return device  you can then upgrade again to the device that you actually want as you get a 14 day cooling off period with online and phone sales

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions