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Order confirmation

Tezzadee265
Explorer

‎02-01-2020 02:19 PM

How long does it take to find out whether the order is succesful or not?

0 Helpful
4 REPLIES 4
Alex_M
Star Contributor
Star Contributor

‎02-01-2020 02:27 PM

Hi @Tezzadee265,

 

According to customer service, there have been some issues lately with order confirmations. Do you see the new plan, device or addon in your EE online account?

 

Thanks,

Alex

 

 

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0 Helpful
David
Brilliant Contributor
Brilliant Contributor

‎02-01-2020 02:36 PM

Hi @Tezzadee265 

 

Welcome to the EE Community,

 

If you call customer services 0800 317 720 they will be able to check your order history for you.

 

Thanks,

 

David 

0 Helpful
Tezzadee265
Explorer
In response to Alex_M

‎03-01-2020 01:27 AM

Dont worry I've had confirmation guys, it took afew hours. thank you
David
Brilliant Contributor
Brilliant Contributor
In response to Tezzadee265

‎03-01-2020 01:28 AM

@Tezzadee265 thanks for coming back to inform us enjoy your new device.