by Skilled Contributor
Skilled Contributor

Online chat not working?

Hi

I'm trying to contact someone via online chat, but the usual popup hasn't appeared on the 'My EE' page for the last 2 hours, and clicking the 'Let's Chat' on the 'Help & Support does nothing but gives me the hours of operation.

 

I need  a copy of my upgrade invoice/sales receipt for tmy purchase and there is absolutely nothing in 'my account' page.

 

Can anyone help?

Thanks

Tracy

1 SOLUTION

Accepted Solutions
by Skilled Contributor
Skilled Contributor
Solution

Re: Online chat not working?

Ok.. hands up. I'm a dork.

VPN was on.. turned it off and voila there's the buttons...

 

Thanks guys...

10 REPLIES 10
by Grand Master
Grand Master

Re: Online chat not working?

If you are on contract, on the Get in Touch page open up the "EE                  +" & you will find Live Chat, when it's available during EE UK opening hours, looking like:

 

Capture.JPG

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Skilled Contributor
Skilled Contributor

Re: Online chat not working?

Thanks XRaySpex for the reply.

I just checked this page... I do get the...

 

For service queries:

For technical queries:

 

But, there is nothing besides them. Not even greyed out... Just not there..

Grr would have liked to get it sorted this evening..

 

Thanks 🙂

by
EE Community Support Team

Re: Online chat not working?

Hello there @Dragon_

 

Welcome back to the community.

 

You can use our get in touch page as @XRaySpeX has suggested and a chat option will show when an agent is available.

 

Or, you can call us on 150 and the team will be happy to help you get what you need 🙂

 

Let us know how you get on.

 

Leanne.

by Grand Master
Grand Master

Re: Online chat not working?

It shows for me. Are you in UK?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Skilled Contributor
Skilled Contributor

Re: Online chat not working?

Hey Leanne. 

I think we posted at the same time...

I'm not seeing the 'Chat here with our.....' buttons...

by Skilled Contributor
Skilled Contributor

Re: Online chat not working?

Yes, north Wales..

by
EE Community Support Team

Re: Online chat not working?

Hi @Dragon_

 

Are you abroad at the moment?

 

Also, are you using a mobile device?

 

Leanne 🙂

by Skilled Contributor
Skilled Contributor
Solution

Re: Online chat not working?

Ok.. hands up. I'm a dork.

VPN was on.. turned it off and voila there's the buttons...

 

Thanks guys...

by
EE Community Support Team

Re: Online chat not working?

We have all done it don't worry @Dragon_

 

Let us know if you need anything else 🙂

by Grand Master
Grand Master

Re: Online chat not working?

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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