by Deekmcc Investigator
Investigator

On 4gee contract , can I call and text Switzerland within my allowance

On 4gee contract , can I call and text Switzerland within my allowance without incurring extra charges or will I have extra charges when calling or texting my son in Switzerland.

 

Thanks for your help.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: On 4gee contract , can I call and text Switzerland within my allowance

Hello there @Deekmcc.

 

Is your son going to be using his UK SIM card?

 

If so you will not be charged extra as this is a UK network.

 

If not then this would be an international call and would be chargeable.

 

Thanks very much 🙂

 

 

 

 

6 REPLIES 6
by Profile closed
Not applicable

Re: On 4gee contract , can I call and text Switzerland within my allowance

Hello @Deekmcc if your son is roaming in Switzerland using a UK mobile

number then you should not be charged extra to call or text him no. If he is using a foreign mobile or landline number then yes there would be extra charges to call him. Here is a link containing more information on calling abroad using EE. :):

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad

by Deekmcc Investigator
Investigator

Re: On 4gee contract , can I call and text Switzerland within my allowance

Hi

Thanks for reply.

I thought that as well but have managed to go on live chat and he said add abroad add on and get discounted calls and texts abroad, I said why not free and he said calls from Europe to uk also Europe to Europe are free however calls from U.K. to Europe are not included free in your allowanc , my son is also with EE on 4gee max plan.

 

I will be looking at getting a three mobile sim which as far as I'm aware includes calls abroad , my son has just started a job in Switzerland so need to call him regularly.

 

Thanks again

deekmcc 

by
EE Community Support Team
Solution

Re: On 4gee contract , can I call and text Switzerland within my allowance

Hello there @Deekmcc.

 

Is your son going to be using his UK SIM card?

 

If so you will not be charged extra as this is a UK network.

 

If not then this would be an international call and would be chargeable.

 

Thanks very much 🙂

 

 

 

 

by Deekmcc Investigator
Investigator

Re: On 4gee contract , can I call and text Switzerland within my allowance

Hi

Thanks for your reply.

 

Yes he is using his EE SIM card so at least you have answered the question same as previously done by previous responder.

 

Why did your live chat guy called Sagar say differently , however sorted and solved now.

 

Many thanks.

deekmcc

by
EE Employee

Re: On 4gee contract , can I call and text Switzerland within my allowance

Hi @Deekmcc

 

I do apologise for thewrong information given by live chat.

 

I will certainly pass this over as feedback.

 

Many thanks,

 

Lee

by Deekmcc Investigator
Investigator

Re: On 4gee contract , can I call and text Switzerland within my allowance

No problem mistakes happen , all sorted now.

 

Thanks again Lee

Deekmcc

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