by semon_oscar Investigator
Investigator

Not getting on with upgrade

 I upgraded my phone to a Samsung galaxy s8 plus and I just can't seem to get on with it, it's now past the 14 day cooling off period and sitting doing nothing. I know I can't sell it on for 6 months cos of the asset watch thing but is there anything else I can do, would ee buy it seeing as it's from them if I went into the shop and explained things or would they let me swap it

7 REPLIES 7
by Profile closed
Not applicable

Re: Not getting on with upgrade

Unfortunately, you ar pretty much stuck with it as EE will not let you swap or exchange it now sorry.

by Grand Master
Grand Master

Re: Not getting on with upgrade

It's too late to change it. You agreed to buy it from EE for the term of the contract.

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by semon_oscar Investigator
Investigator

Re: Not getting on with upgrade

Had a feeling that this would be the case but was worth asking in case there was something I could do, thanks for the reply tho

by
EE Employee

Re: Not getting on with upgrade

Hi @semon_oscar and welcome to the community.

 

As mentioned above once the 14-day return has passed you would be unable to return the device.

 

Many thanks,

 

Lee

by semon_oscar Investigator
Investigator

Re: Not getting on with upgrade

Hi, yes thought this would be the case but always worth asking in case there is something I can do. Thanks for replying, ile give the phone another go to save it just sitting there being unused, thanks again

by
EE Employee

Re: Not getting on with upgrade

If you need any tips or hints @semon_oscar

 

One of our Samsung users may be able to help.

 

Anything you could add @BrendonH and @Northerner to help the user fall in love with their phone?

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: Not getting on with upgrade

@semon_oscar what phone did you have before upgrading to the S8+?

 

The S8 Is the best phone I have ever had. The design and the plus side isn't too big for my small hands. 

 

What exactly are you not enjoying about It?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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