by Alyce Investigator
Investigator

No signal since moving house

I’ve been with EE for a long time now and have never had an issue with signal.

 

We have 2 contracts under one account, one is used with an iPhone and the other Samsung.

 

We have had no signal since moving in to our new home in August. If we want to make a call we have to stand outside and rely heavily on WiFi calling and WhatsApp calls.

 

Are we both tied into the contract despite not being able to use them to full functionality?

 

 

8 REPLIES 8
by Grand Master
Grand Master

Re: No signal since moving house

@Alyce  no network and guarantee a signal indoors due to the way buildings are constructed as they can block signals from the mast.  

by
EE Community Support Team

Re: No signal since moving house

Hi @Alyce

 

Welcome to the community. I hope you're enjoying your new home. 🙂

 

How long ago did you move? What does is the estimated coverage for your postcode?

 

Chris

 

 

by Alyce Investigator
Investigator

Re: No signal since moving house

Hi! We moved in on 16th August,  showing as 4g coverage but we have none.

 

by dp61 Established Contributor
Established Contributor

Re: No signal since moving house

Hi there 😊

have you tried switching to 2G/3G? 
Also, have you checked the coverage map to see what the signal should be like? 

 

thanks 😊

by
EE Community Support Team

Re: No signal since moving house

Hi there @Alyce

 

Thanks for coming back to us.

 

Does the Coverage Checker show good 4G Coverage indoor and outdoor?

 

Can you get 4G signal when you are outdoors?

 

Speak soon 🙂

 

Leanne.

by Alyce Investigator
Investigator

Re: No signal since moving house

Thank you, yes it’s indoor and outdoor 4g coverage.

by dp61 Established Contributor
Established Contributor

Re: No signal since moving house

If your struggling to get a signal you may find switching to 2G/3G gives you better coverage in your area

 

 

thanks 😊

by
EE Community Support Team

Re: No signal since moving house

Hi @Alyce

 

Thanks for the quick reply.

 

If you get in touch with our Tech Gurus on 150, they can look into the area and check the coverage for you.

 

Let me know how you get on.

 

Leanne.

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