by Charleeholmes24
Visitor

No service

I've had. I service at all for two days I've got family on EE and they've got no problems 

2 REPLIES 2
by
EE Community Support Team

Re: No service

Hi @Charleeholmes24

 

Welcome to the EE community and thanks for stopping by 🙂

 

I'm sorry to hear about this and I want to see if I can help.

 

Can you please put your post code in our NETWORK STATUS CHECKER and you can look up planned maintenance and known problems in your area.

 

A few things to try...

 

Some problems can be sorted on your phone.

 

Try these quick fixes.

 

  • Turn airplane mode on and off again
  • Restart your device
  • Check you have the latest software

 

Let me know how you get on please.

 

Thanks

 

Richard

 

🙂

by Brilliant Contributor
Brilliant Contributor

Re: No service

Hello @Charleeholmes24,

 

Welcome to the community,

 

I take it this is to do with your mobile handset? If so, could you shut your phone down, take the sim card out, give it a wipe and the pins if possible on the phone, and once you have re-inserted the sim card re-boot the phone and see if that solves the problem.

 

Also, could you try your sim card in another phone to see if it works, as the sim card could be faulty and you will then need to get it replaced. Also your phone could be faulty.

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