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No option to input vouchers when upgrading

I'm eligible for an upgrade and have a 20% off voucher through unidays. But nowhere during the upgrade process does it give me the option to apply the code.

 

I've talked to someone from customer service on live chat but he said he couldn't do anything to help, the promotion T&Cs say its available for upgrades and the new contract is a standard 4GEE plan (not MAX).

 

I was wondering if there is anything else I can do to apply this code?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution
Accepted by Lee_H (EE Community Support Team)
‎21-04-2017 04:56 PM

Re: No option to input vouchers when upgrading

Good Evening @atom01

 

Thanks for coming to the EE Community! Smiley Happy

 

The discount/voucher code box should present itself at check out.

 

It won't appear if there is any sort of offer/discount on the device or plan selected.

 

If there's nothing that should be stopping the box appearing - if you click the option for live chat, the team will be able to help you complete the order.

 

Thanks - Karen. Smiley Happy

1 REPLY
by
EE Community Support Team
Solution
Accepted by Lee_H (EE Community Support Team)
‎21-04-2017 04:56 PM

Re: No option to input vouchers when upgrading

Good Evening @atom01

 

Thanks for coming to the EE Community! Smiley Happy

 

The discount/voucher code box should present itself at check out.

 

It won't appear if there is any sort of offer/discount on the device or plan selected.

 

If there's nothing that should be stopping the box appearing - if you click the option for live chat, the team will be able to help you complete the order.

 

Thanks - Karen. Smiley Happy

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