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No Order Updates

AndyRH41
Visitor

‎15-02-2020 06:55 AM

Placed an upgrade order yesterday morning 14-2-20 had an email saying we've got your order with all the details , had no further updates and no transaction showing on online bank for upfront cost. Order number begins with xko and says we cant show this order on tracker.

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎15-02-2020 08:05 AM

Hi @AndyRH41 

 

If the tracker doesn't work then give EE CS a call on 150.

 

Once your order is due for delivery then you will receive a text from DPD. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Christopher_G
EE Community Support Team

‎15-02-2020 09:52 AM

Hi and welcome to the community, @AndyRH41

 

If you haven't received any other messages about the order, it should be being processed.

 

As @Northerner said, you'll receive a message from DPD when it's due for delivery.

 

Chris 🙂