by rbarkley82
Explorer

New Sim Only - Approved?

I went to the EE store to get a new EE Sim Only. The systems was down so they did a manual contract, give me the sim and then phoned me 2 hours later to process. The guy told me he would phone back in a few minutes to confirm if all was approved. I never got the call so put the sim into my phone. I can make calls, receive calls, use data but cannot send or receive text messages. Does that mean the contract was approved?

4 REPLIES 4
by Grand Master
Grand Master

Re: New Sim Only - Approved?

@rbarkley82 You need to go back to the store about this.   And you could just try restarting the device to see if text messages work ok.  

by rbarkley82
Explorer

Re: New Sim Only - Approved?

Its more the fact to see if because I can make and receive calls and use data has the contract been approved. I understand some services can take abit to activate.

by Grand Master
Grand Master

Re: New Sim Only - Approved?

Yes, if you can use it in the main, it has been approved.

 

Check your message centre no. for EE is +447958879879.

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by
EE Community Support Team

Re: New Sim Only - Approved?

Hi @rbarkley82

 

Welcome to the community and thank you for taking your contract with EE. 🙂

 

It seems it has been approved, judging by the fact the SIM is working.

 

Did updating the message centre number help?

 

What is the make and model of the device that you use with the SIM?

 

Chris

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