4 weeks ago
I have just been sent an upgrade handset with a new sim. The new sim does not have my old number, but a new Kobe.
i have had to put my old SIM card in the phone
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Welcome to the EE Community,
as your SIM from your old phone fits your new one you can continue to use that SIM.
Good Morning @DC1970.
Thanks for coming to the community.
I would recommend following the advice from @David.
If your old SIM fits then you can activate your new SIM here.
One of these options may help you find the answers you need.
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