by chrisdemetriou Investigator
Investigator

Name Change Issues

Hi, 


I sent in a letter with supporting documents to get my name changed. 

 

EE
Customer Administration
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN

 

I then get a text to say its all complete. 

I ring up customer services as my bills/invoices/texts are referencing the old name still.

 

There solution was for me to resend the letter with the supporting documents again in the hope it actually gets changed propertly on my mobile and broadband account!

Can this all be done, properly, in store?

Thanks, 

Chris

1 REPLY 1
by
EE Community Support Team

Re: Name Change Issues

Hello there @chrisdemetriou

 

Welcome to the community.

 

I am sorry this has not been updated for you.

 

Our EE Retail Team can help you get this changed if you take in your documents, they will be able to help.

 

Let me know how you get on 🙂

 

Leanne.

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