30-07-2017 07:45 AM
My upgrade arrived Thurs. Called to keep my number and new device still not work
30-07-2017 09:04 AM
@Celiaeaton If you upgraded your number will remain with you. if you got a new SIM card just put that in the new device if you didn’t get a SIM card put your old SIM card in the device.
30-07-2017 10:07 AM
I upgraded from my old Note 4 on a PAYG SIM to an S8+ Contract on Wednesday, as the PAYG SIM was a multi fit one I just had to pop the smaller card out and put in my new handset... all sorted 🙂
They did send me a new, blank SIM with instructions how to activate but I did not need it.