by Celiaeaton
Visitor

My upgrade arrived Thurs. Called to keep my number and new device still not work

My upgrade arrived Thurs. Called to keep my number and new device still not work

3 REPLIES 3
by Grand Master
Grand Master

Re: My upgrade arrived Thurs. Called to keep my number and new device still not

@Celiaeaton  If you upgraded your number will remain with you. if you got a new SIM card just put that in the new device if you didn’t get a SIM card put your old SIM card in the device.  

 

 

by stuarttunstall Established Contributor
Established Contributor

Re: My upgrade arrived Thurs. Called to keep my number and new device still not

I upgraded from my old Note 4 on a PAYG SIM to an S8+ Contract on Wednesday, as the PAYG SIM was a multi fit one I just had to pop the smaller card out and put in my new handset... all sorted 🙂 

 

They did send me a new, blank SIM with instructions how to activate but I did not need it.

 

Stuart

by
EE Employee

Re: My upgrade arrived Thurs. Called to keep my number and new device still not

Hi @Celiaeaton and welcome to the community.

 

Is your old device still active or are both the phones not working?

 

Many thanks,

 

Lee



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