23-07-2018 10:04 PM
Can you provide a bit more information.
23-07-2018 10:11 PM
@Zack_Matthews: Contract for what? In what way doesn't it work?
Need much more detail as to what your problem is.
23-07-2018 10:18 PM
Yes I have a monthly contract and I’m not sure if it is a mobile or broadband problem. When I connect to my WiFi I can access the internet and social media with ease however when I try to use my 4g it will show that the 4g is on and should be working but will not load anything. I previously had an iPhone 6 and it was allowing me to access the internet through 4g perfectly. However it suddenly stopped and I didn’t understand why as the contract has not ended and it is still being paid for. I have tried everything but doesn’t seem to work. I have then tried to upgrade my plan and I have got a new iPhone 7 today and it still has the same issues. Not only this my calls and texts will not work with newly added contacts?
23-07-2018 10:24 PM
Can't be BB if your mobile works over WiFi to your BB router.
As you only got this phone today, it might take up to 24 hours for the SIM to be recognised.
24-07-2018 08:41 AM
24-07-2018 09:15 AM
Sadly it still has not worked this morning.
yes it says I have stable connection and when 4g is on it also appears in the corner but doesn’t actually work?
when I add new contacts in I cannot seem to phone or call them either?
24-07-2018 12:13 PM
This has been going on for about 2 months now so it would be a very long maintenance break!
24-07-2018 12:29 PM
You don't know it's the same thing. You had a new phone yesterday. We are trying to help you with your current issue, not the past.
24-07-2018 12:42 PM