20-01-2018 11:06 AM
20-01-2018 11:28 AM
How is this EE fault if someones answered all your security questions, maybe you need to think of something less obvious as your security questions. Why do you think you will be entitled to anything?
Try complaining here.
20-01-2018 11:34 AM
Apparently they didn't answer the security question, but pretended they forgot the answer. Seems like anybody could do this! With my number they accessed my email, and tried to order a £2500 mac book through my PayPal, luckily I have extra security on this so they failed. I only noticed when I couldn't get signal as the hacker had registered a different sim. At the very least I think this is breach of contract... Shouldn't be that easy
20-01-2018 11:38 AM - edited 20-01-2018 11:39 AM
Complain then via the link I have provided.
Don't see how access to EE gains access to PayPal?. You should activate two stage authentication on any payment or email accounts.
02-06-2018 10:05 PM
@James_Bit is great advice to use two factor authntication... so when is EE going to do the decent thing and implement it on their customer portal?