by Geraint19
New Member

My account has been closed and I haven't requested it

I have been having messages saying i have requested to change to a different provider but i havent and now my account has been cancelled which I also haven't requested. I spoke to the customer services last week who confirmed that they had resolved the issue. Clearly they haven't and now my phone has been cut off. I depend on my phone for work and now I will be potentially loosing customers! 

2 REPLIES 2
by Grand Master
Grand Master

Re: My account has been closed and I haven't requested it

@Geraint19   You’ll need to call customer services about this as it sounds like your number was chosen by someone in a shop when they took out a contract.  You could always call that your number and explain to the other person what’s happened.  Your not the first that this has happened to. 

by
EE Community Support Team

Re: My account has been closed and I haven't requested it

Hi @Geraint19

 

Welcome to the community.

 

This sounds very unusual. I've sent you a private message to get some more information from you.

 

Chris

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