21-07-2017 09:54 AM
So despite an ongoing issues where my login now refuses to work with shop, for the last week you are now refusing to show me my plan ? what on earth is going on with your systems ? why are things consistenly breaking ? any idea when this is going to get fixed please ? (see screenshot)http://imgur.com/a/W6DsT
21-07-2017 02:23 PM
Thanks Lee, sorry to sound frustrated, but i feel theres a lack of communication going on, systems are not working like shop login and plans not showing, and now i just found out youve stopped selling the 4g home broadband (huawei cube with 100gb data sim plan)
21-07-2017 02:43 PM
Ok Lee thanks, dont suppose if you know that includes the 100GB data plan ?
Thanks and again sorry to rant, i dont like ranting, i just dont like how theres a few on going account issues that on the surface dont appear to be getting fixed.
22-07-2017 12:30 PM
Was finally able to get through to 150 and apparently the 4g home broadband was removed last week as well as the 100GB data plan. I was told theres a new model coming either mid August latest mid Sept. So the 4g Home internet isnt disappearing, but it would be nice if EE communicated with its customers this change. EE really have been very disappointing when it comes to communicating things lately.
Please go ahead mark this as solved as i suspect thats why a few of my plans dont show in my account as that particular sim / plan is no longer on sale, so once its removed, it breaks the view of the plan in the account.
22-07-2017 12:47 PM
@AHarMan If you have a plan/device/offer that shows in your account and EE then removes the plan/offer/device for its customers to purchase it will still show in your account because you have it already. The only way it will be removed from your account is if you remove it via a upgrade/change of tariff or you paid off or given notice on that contract.