21-04-2017 09:09 AM
I have checked my allowances & did not go over with any of them so why has my bill gone up this month? I have not received any communication from EE advising of any changes to my monthly plan.
21-04-2017 09:11 AM
@Widget1974 Have you looked at your online account at the bill break down to see what the extra charge is against?
21-04-2017 09:58 AM
now says part charges, but I havent changed anything during the month. The account shows that my plan is £24.99 per month but that is not what the bill is now showing. Getting frustrated now 😞
21-04-2017 11:23 AM
Good morning @Widget1974
Thanks for coming to play a part in our growing community 🙂
Here are our EE MOBILE BILLS EXPLAINED help and support pages.
If you have any specific charges you would like to discuss, then please get in touch with our customer services team, either over the phone or via an online chat.
When you select the EE option, an invite to Live chat will appear when someone is available.
21-04-2017 12:14 PM
Have spoken with live chat, price increase is to blame for the change in monthly amount. Never received the emails informing me of this increase and EE are unable to resend them to me. Not happy bunny 😞