by Widget1974 Investigator
Investigator

Monthly bill is more than last month. Why?

I have checked my allowances & did not go over with any of them so why has my bill gone up this month? I have not received any communication from EE advising of any changes to my monthly plan.

6 REPLIES 6
by Grand Master
Grand Master

Re: Monthly bill is more than last month. Why?

@Widget1974  Have you looked at your online account at the bill break down to see what the extra charge is against?  

by Widget1974 Investigator
Investigator

Re: Monthly bill is more than last month. Why?

No extra charges showing on my bill, just the monthly amount before vat has increased

Lesley.....
by Widget1974 Investigator
Investigator

Re: Monthly bill is more than last month. Why?

now says part charges, but I havent changed anything during the month. The account shows that my plan is £24.99 per month but that is not what the bill is now showing. Getting frustrated now 😞

by
EE Community Support Team

Re: Monthly bill is more than last month. Why?

Good morning @Widget1974

 

Thanks for coming to play a part in our growing community 🙂

 

Here are our EE MOBILE BILLS EXPLAINED help and support pages.

 

If you have any specific charges you would like to discuss, then please get in touch with our customer services team, either over the phone or via an online chat.

 

When you select the EE option, an invite to Live chat will appear when someone is available.

 

Good luck

 

Richard

 

🙂

by Widget1974 Investigator
Investigator

Re: Monthly bill is more than last month. Why?

Have spoken with live chat, price increase is to blame for the change in monthly amount. Never received the emails informing me of this increase and EE are unable to resend them to me. Not happy bunny 😞

by
EE Community Support Team

Re: Monthly bill is more than last month. Why?

Thank you for getting back to me with the outcome @Widget1974

 

I do hope you have a nice weekend.

 

Take care

 

Richard

 

🙂

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