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17-02-2019 10:27 PM
I went into store today to upgrade my phone.
I was told my phone would be £35 a month and that for an extra £3 a month I could get a tablet on contract. Super I thought!
However on looking my phone is actually only £25 a month and therefore I'm paying an extra £13 a month for the tablet!
I'm not happy about this....is there anything I can do? Can I get out of the tablet contract?
17-02-2019 10:36 PM
There is no "change of mind" return policy when buying from a shop. You accepted the price offered in the shop, not a price you may have seen elsewhere.
17-02-2019 10:41 PM
I accepted the price because they lied to me about the monthly cost of the phone
17-02-2019 10:52 PM
Well, go back & take them up on it.
17-02-2019 11:14 PM
Well I obviously will, was just seeing if anyone had any advice/experience of a similar situation - as it will be my word against theirs so not feeling hopeful
18-02-2019 12:07 AM
@Amyb85 wrote:I accepted the price because they lied to me about the monthly cost of the phone
Maybe you misheard the £25 per month as £35 per month for the phone. And when you were told it would be £38 per month with the tablet added, you then understood that as £3 extra instead of £13 extra for the tablet.
You didn't clarify things. You should have done.
You did not then read the contract or at least the basics of it before signing it. You ought to do have done so.
So, you made some errors. And it all will be costing you the £38 a month you thought, just not split as you had wrongly thought.
I think you'll find it hard to argue your case. And I don't think you were missold.
18-02-2019 04:59 AM - edited 18-02-2019 05:00 AM
The guys in the shop told me it was £3 extra a month for the tablet - so I didn't mishear that bit. And I did then ask them "so it's £3 a month extra for the tablet?" To which they answered yes
On the screen before you sign it doesn't state the price you are signing for it just says that you are signing up and agreeing to pay monthly blah blah blah. The actual paper work I didn't get until I left the shop and then it was just placed into my bag
I've already said it's going to be difficult as it's my word against theirs
18-02-2019 08:02 AM
Hi @Amyb85,
Welcome to the EE Community.
I'm sorry to hear there has been some confusion about your price plan.
I would recommend visiting the store and explaining your concerns. They'll be happy to help.
Thanks
James
18-02-2019 10:04 AM
18-02-2019 12:57 PM
@Profile closed wrote:
which you actually got for £25 per month.
Where's that come from? I take it that OP saw same phone online with EE for £25.