by Bakelite1 Investigator
Investigator

Migrated from Orange to EE- very unhappy

Yesterday I was migrated from Orange to EE, I always understood  my existing  orange  plan would stay the same,  but was dismayed to see that my inclusive 1000  minutes have been halved, I would like my original minutes reinstated at my existing tariff rate,  is there someone who can do this for me without getting involved in a  new more expensive contract? 

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Migrated from Orange to EE- very unhappy

Hello @Bakelite1 ,

 

Welcome to the community,

 

You will have to speak to customer service, as there is no account access here. You can contact them by ringing 150 on your mobile, or as a contract customer log-into your account online and when live chat is available, you can discuss this there.

by Bakelite1 Investigator
Investigator

Re: Migrated from Orange to EE- very unhappy

Ok thanks, yes Ive already done this, the  person I spoke to was not helpful, had poor awareness and patronised me, I ended the call, that's why ive posted on the community forum. 

by Grand Master
Grand Master

Re: Migrated from Orange to EE- very unhappy

@Bakelite1   You’ve been put on a tariff that was roughly the same price you was paying and you’ll not necessarily get the same allowance. If you want more you need to pay more. 

by
EE Community Support Team

Re: Migrated from Orange to EE- very unhappy

Hi there @Bakelite1

 

Thanks for choosing the EE Community. 

 

I have sent you a private message for further information. 

 

Speak soon,

 

Katie 🙂

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